Shipping & Returns Policy

Shipping Policy

Estimated delivery time
The estimated delivery time for Europe is 5-8 working days. For the rest of the world the delivery time is estimated at 10-15 working days. For the average shipping time per continent, please see below.

The books will be sent from The Netherlands or the UK. This means that shipping may take some time. If you order before 14:00 (local time in Amsterdam), your order will be dispatched on the same day. The table below shows the average shipping time per continent. It is possible that shipping may take longer than mentioned below due to customs clearance, weather conditions or holiday seasons. If you have any questions about shipping, please send an email to


Average shipping time


5 – 8 working days

North America

5 – 11 working days

South America

8 – 11 working days


9 – 15 working days


7 – 12 working days


7 – 12 working days


9 – 15 working days

South Africa

5 – 8 working days

Please note that shipping to Russia can take up to 14 working days!

Tracking your parcel
Once your order has been dispatched, you will receive an email with the tracking information. If an order includes multiple items, each item may have a different delivery date and tracking information.

Find a missing parcel
If your tracking information shows that your package has been delivered, but you have not received it:

  • Check the tracking page for your parcel: does it confirm that the package was delivered (to your address)?
  • Look for a notification in your mailbox

If you are certain the package has not been delivered correctly, please contact us. Don’t forget to include your order number and contact information in all correspondence with us.

Returns Policy

It is possible that you would like to return an ordered item, perhaps because you don’t like the product after all or you ordered the wrong item. Irrespective of the reason, you have the right to return any items ordered within 14 days of receiving them.

Returns and exchange procedure
If you would like to return or exchange a product, please send us an email at We will then provide you with all the shipping information you need. 

Please ensure that the item you are returning is repackaged including all relevant documentation and, if applicable, CDs or DVDs. Please note that damaged products may not be returned.

Please notify us of your intention to return a product within 14 days of receiving your order, by sending us an email at Only then can we arrange a refund after receiving your returned