Support

Estimated delivery time

The estimated delivery time for Europe is 5-7 working days. For the rest of the world the delivery time is estimated at 10-12 working days. You will be able to track your parcel. You will receive an email with the tracking information after the package has been sent. 

Tracking your parcel

After an order has been shipped, you will receive an email with the tracking information. If an order includes multiple items, each item may have a different delivery date and tracking information.

Find a missing parcel

If your tracking information shows that your package was delivered, but you have not received it:

  • Check the tracking page for your parcel: does it confirm that the package was delivered (to your address)?
  • Look for a notification in you mailbox

If you are certain the package has not been delivered correctly, send an email to Myrthe van der Schuit. Don't forget to include your order number and contact information.

Bulk orders

If you would like to order more than 10 items, please enquire about our attractive discounts by contacting Myrthe van der Schuit.

Returns & refunds

You can return any item you order from Geomares-education.com. Before returning an item, please inform Geomares Education by sending an email to webshop@geomares.nl with the details of your return request. 

  • You have 14 calendar days to return an item from the date you received it.
  • Please ensure that the item you're returning is repackaged with all the documentation and, if applicable, CD's or DVD's. 

Cancel your subscription

You can cancel your subscription order from Geomares-education.com. To cancel a subscription, inform Geomares Education by sending an email to webshop@geomares.nl with the details of your subscription which you want to cancel. 

  • You have 14 calendar days to cancel your subscription after you have paid.
  • If you already received a magazine, the price of the magazine will be subsctracted from your refund. To find prices of individual issues, go to the shop
  • Subscriptions will not be automatically be renewed - After your subscription has ended you will receive an email asking you to renew.

Any questions?

If you have any questions regarding Geomares Education, please send an email to webshop@geomares.nl or call +31 (0)514 561 854. Myrthe van der Schuit will be happy to help you.